Complaints Register
Register of Complaints received from commencement of Narrabri Gas Project SSD 6456 in February 2023.
Complaints registered for period September 2020 to 15 April 2025 is 6.
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Date Received
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Method
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Location
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Nature of Complaint
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Action Taken
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26 April 2021
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Santos received by email
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Narrabri Gas Project, Environment Protection Licence (EPL) 20350 area
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Complaint that a copy of the EPL 20350 for which a variation was approved by the Environment Protection Authority on 11 April 2021 was not available on the Narrabri Gas Project website.
Complainant requested matter be recorded as a formal complaint. |
Document was uploaded and available on the Narrabri Gas Project website on 5 May 2021.
Complainant and regulator/s were advised matter had been resolved. Matter recorded in the Complaints Register. |
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13 December 2023
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Email via the Community Consultative Committee (CCC)
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Narrabri Gas Project, PEL 238
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Complaint received in relation to the accuracy of the CCC meeting attendance records included in the 2022 Annual Community Consultation Report for PEL 238 and the appropriateness of redacting the author’s name from the report.
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Meeting attendance discrepancies were acknowledged, amended within the report and resubmitted to the Department of Regional NSW. The author’s name will remain redacted in accordance with privacy protocol. The outcome of the investigation undertaken by the NSW Resources Regulator concluded that Santos had not contravened section 125D or condition 2 of the Act. No further action required.
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13 December 2023
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Email via the Community Consultative Committee (CCC)
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Narrabri Gas Project, PEL 1
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Complaint received in relation to the accuracy of the CCC meeting attendance records included in the 2023 Annual Community Consultation Report for PEL 1 and the appropriateness of redacting the author’s name from the report.
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Meeting attendance discrepancies were acknowledged, amended within the report and resubmitted to the Department of Regional NSW. The author’s name will remain redacted in accordance with privacy protocol. The outcome of the investigation undertaken by the NSW Resources Regulator concluded that Santos had not contravened section 125D or condition 2 of the Act. No further action required.
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31 July 2024
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Santos received by email
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Narrabri Gas Project, PEL 238
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Complaint received in relation to potential pipeline leak near Bibblewindi 13 and 29 gas wells, Pilliga State Forest, NSW.
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Santos investigated the complaint and found no evidence of a leak.
The NSW EPA also conducted their own site investigation, with no leaks identified. No further action required. |
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17 July 2024
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Santos received by email
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Narrabri Gas Project, PEL 238
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Complaint received in relation to potential OH&S Hazard at Dewhurst 28 – concerns that there were emissions and odours coming from the wellsite.
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Santos investigated the complaint and found no evidence of emissions constituting an OH&S hazard. The NSW EPA also conducted an investigation and did not identify any non-compliances or OH&S issues related to emissions or odours as reported.
No further action required. |
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13 February 2025
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Santos received by phone
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Narrabri Gas Project, PEL 238
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Complaint received in relation to driver behaviour of a Santos vehicle traveling on the Newell Highway, south of Narrabri.
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Santos investigated the complaint and the matter has been closed out with both the driver and the complainant. No further action required.
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Incidents and Non-Compliances
Incidents and Non-Compliances registered from February 2023 – Nil